General Billing Questions
If you are a patient and have a question regarding billing, statement balance, claim status, or how to make a payment:
CONTACT
Call center: 888-574-2523
Email: ptcollections@radpartners.com
To make a payment online, please click here.
To mail in your payment, please send to:
P.O. Box 208593
Dallas, TX 75320-8593
Legal Requests
Requests from law firms for itemized bills, affidavits, certification of billing records, and subpoena for billing records:
CONTACT
To request reports, please visit www.chartswap.com. (Provider listed on ChartSwap as “Southwest Diagnostic Imaging”)
Requests can also be submitted to RCM.legal@radpartners.com or by fax at 424-500-8534
Fee Requests
Requests regarding estimated pricing, estimated insurance coverage, and estimated patient responsibility:
CONTACT
Send requests to feerequests@radpartners.com.
Financial Assistance
Inquiries regarding assistance in paying a bill or payment plan options:
CONTACT
Call 424-500-8492 or email financialassistance@radpartners.com.